How to use
City Info?

Banja Luka City Info is a modern local platform that brings together information about businesses, tourist attractions, events, landmarks and other useful places in Banja Luka.

The platform is designed for anyone who wants to quickly find reliable information or promote their business to a larger audience.

The platform is intended for tourists, local residents and businesses.

It helps visitors quickly find information about the city and the services they need, while making it easier for local residents to search for businesses, locations and useful information.

Instead of searching multiple websites and social media pages, you can find most information in one place. The platform offers easy search, detailed business profiles, tourist information, events and many other useful resources.

No. Banja Luka City Info is focused exclusively on the city of Banja Luka and its surrounding area.

Some categories may also include nearby places if they are relevant to tourists or local residents.

Business information is primarily updated by business owners, so it is not possible to guarantee that all information is always completely accurate or up to date.

If you notice incorrect information, you can easily report it using the report option available on the business profile page.

No. You can use Banja Luka City Info directly in your web browser on your computer, phone or tablet without installing any application.

If you want faster access, you can add the platform to your phone's Home screen as a mobile app (PWA). This allows you to open City Info with a single tap without launching your browser every time.

Learn more about the mobile app and installation

You need to create a user account, verify your email address and register your business profile.

After registration, you can add all important information about your business and present it to platform users.

By registering your business profile, your company becomes visible to thousands of users searching every day for products, services and information in Banja Luka.

Besides better visibility, you can showcase your services, track visitor statistics and use additional features available to business users.

No. You do not need an account to browse content, search businesses, view tourist information, events or other content available on the platform.

An account is currently required if you want to use discount coupons or publish your business, venue or service on Banja Luka City Info. You can also arrange a listing directly with the platform support team without creating an account first.

Additional features and benefits for registered users will be introduced in the future.

You can create an account by clicking the Sign Up button, entering your basic information or, even easier, by using Sign in with Google, which lets you register and sign in with a single click.

If you register by entering your details manually, you will need to confirm your email address by clicking the verification link sent to your inbox.

Registered users can currently use discount coupons published by platform members for their products, services and businesses.

More benefits, new features and additional functionality for registered users are planned in future updates.

Yes. You can install Banja Luka City Info on your phone's home screen and use it as a PWA mobile app, without downloading it from Google Play or the App Store.

Detailed installation instructions are available in the Mobile App section.

On Banja Luka City Info you can find information from more than 350 categories of businesses, services and useful information for local residents, tourists and all visitors to the city. The content is organized so you can quickly and easily find exactly what you are looking for.

• restaurants, cafés, hotels, apartments and other accommodation
• medical institutions, pharmacies, dental clinics and veterinary clinics
• shops, repair services, trade businesses and professional services
• tourist attractions, landmarks, excursion sites and cultural institutions
• events, sports, recreation, nightlife and entertainment
• parking, taxi services, car rental, public institutions and many other useful resources

You can find everything using the quick search box, by browsing categories, or by using advanced filters that make finding the right information even easier.

The search box is available at the top of every page and lets you search the entire platform instantly. Simply start typing the name of a business, service or any keyword, and matching results will appear as you type.

Search looks through categories, businesses and keywords at the same time to help you find what you need as quickly as possible. If you cannot find what you need among the first results, click "See all results" to view every matching result.

You can search the platform in several ways, depending on how specific your search is.

• using the search box to search the entire platform
• browsing the Search and Tourism pages, where content is organized by category
• searching within individual categories using filters, tags and name search

This allows you to quickly find a business, service or information, whether you already know exactly what you are looking for or simply want to browse everything available in a specific category.

You do not need to know the exact name of a business or service. Simply type a related keyword, service type or business activity into the search box.

• browse the appropriate category or subcategory
• use keywords related to the service or business activity
• apply available filters and tags for more precise results
• search by distance from the city centre where available

This makes it easy to find the information you need even if you do not know the business name or are unsure which category it belongs to.

The Search and Tourism pages include ready-made searches that help you quickly find businesses offering specific services, facilities or amenities without browsing every category.

• pet-friendly restaurants, cafés and accommodation
• places where you can play billiards and enjoy other activities
• restaurants serving traditional spit-roasted meat and other specialties
• and many other predefined searches based on facilities, amenities and special services.

The number of these predefined searches will continue to grow, making it even easier to find exactly what you need.

Yes. Banja Luka City Info is available in 14 languages, and search is adapted to the language you select. After choosing your preferred language, translated names, categories and other available content are searched automatically.

You can search in the language you use on the platform, making it easy for both local and international visitors to find information.

If you cannot find the information you need, try another name, a related term or a keyword that best describes what you are looking for. You may also find useful results by browsing the appropriate category or using the available filters.

If the business, service or information is still unavailable, it may not have been added to the platform yet or is currently being updated. In that case, feel free to contact us or send us a suggestion, and we will check whether it can be added.

After signing in, you can edit your basic profile information, change your profile photo and manage your account settings from your dashboard.

Detailed instructions for all available options can be found in the Help Center section of your dashboard.

You can change your password at any time from your profile settings after signing in. The process is quick and only takes a few moments.

We recommend using a unique and strong password that you do not use on other websites. For additional account security, you can also enable Two-Factor Authentication (2FA), which protects your account even if someone learns your password.

Detailed instructions for changing your password and enabling additional security options are available in the Help Center section of your dashboard.

If you have forgotten your password, select the "Forgot password?" option on the sign-in page and follow the instructions to reset it. A link for creating a new password will be sent to your registered email address.

No. Your personal information, statistics, transactions and all other account-related data are visible only to you after signing in.

Other users can only see the businesses, venues or services that you have published and that are publicly available on the platform. Your account information is never displayed publicly.

For additional account security, you can enable Two-Factor Authentication (2FA), which requires a one-time security code in addition to your password whenever you sign in.

Instructions for enabling and using 2FA are available in the Help Center section of your dashboard.

After signing in, open the Help Center section from your dashboard. There you will find detailed explanations and practical guides for all account features.

Business profiles can be created by business owners, venue owners, service providers, authorized representatives, intermediaries and tour guides.

The platform can also be used by users with the Advertiser role if they want to promote their business, products or services to Banja Luka City Info users, even if they do not have a physical business location or office in Banja Luka.

After registering and signing in, you can start creating your business profile by selecting the option to add a business or venue. First, you create the basic profile, then you can complete it with additional information whenever you are ready.

Once you have entered the required information, submit your profile for review and preparation before publication. Detailed instructions are available in the Help Center section of your dashboard.

Your profile is not publicly visible immediately after it is created. You can first complete, review and prepare it before submitting it for verification and activation.

After successful verification, the profile is activated with the appropriate status and only then becomes publicly visible to visitors. This ensures that published information is accurate, verified and professionally presented. More information about profile statuses and memberships is available in the Payments & Memberships section.

The most important thing is that visitors immediately understand who you are, what you offer and how they can contact you. We recommend adding a clear business name, a short description, accurate contact details, business hours, location (if applicable) and high-quality photos.

Your description does not have to be perfect. Basic information is enough, and our team can help improve your profile so it looks clearer, more professional and better suited to platform users.

Yes. You can update certain information yourself through your dashboard, especially details that change more often, such as contact information, business hours, tags, payment methods and other basic information.

For major changes, such as descriptions, photos, location or profile structure, you can contact our support team to ensure your profile remains well-organized, professional and consistent with the platform.

If you do not have a physical business location or office in Banja Luka, you can still use the platform to promote your business, products or services to users looking for relevant information.

In such cases, an appropriate role such as Advertiser is used, while the presentation and cooperation model can be arranged directly with the platform support team.

The best results are achieved by profiles that include a high-quality business description, photos, accurate contact details, business hours and other useful information. The more complete and professionally presented your profile is, the greater the chance of attracting new customers.

Profile visibility also depends on its status. More information about profile activation and available memberships can be found in the Payments & Memberships section.

Banja Luka City Info is used every day by local residents and tourists looking for restaurants, accommodation, healthcare services, repair services, events and many other types of information. While exploring different categories, users often discover other related business profiles, giving your business additional visibility and the opportunity to attract new potential customers.

The platform ranks very well in Google search results for many local keywords and categories, and is increasingly becoming a trusted source of information for AI assistants and services. This means users can find your business even when they are not directly searching for your company name or type of business.

Active business profiles have access to detailed statistics showing profile views, clicks on phone numbers, email addresses, websites, social media links, maps and other important profile elements.

These statistics help you understand user interest and make better decisions to improve your profile. More information is available in the Statistics section.

Yes. Simply enter the basic information about your business or services, and our team will optimize it if needed to make your profile clearer, more professional and aligned with SEO best practices that improve visibility in online search results.

If necessary, we also optimize your photos so your profile loads faster, looks more professional and leaves a better impression on visitors.

Your position depends on the quality and completeness of your profile, as well as its active status. Profiles with higher membership levels receive greater visibility and better placement within categories, while the order of profiles with the same status changes periodically to ensure fair exposure for everyone.

More information about profile statuses and their benefits can be found in the Payments & Memberships section.

Your statistics are designed not only to display the number of profile views, but also to help you understand how users discover your business, what interests them most and how they contact you.

In addition to total profile views, you can monitor views of your phone number and email address, clicks on the Call, Viber, WhatsApp and Email buttons, map and route openings, visits to your website and social media profiles, as well as profile shares through different channels.

It is important to distinguish between contact information views and actual contact button clicks. For example, one counter records how many times users viewed your phone number or email address, while another separately tracks clicks on the Call, Viber, WhatsApp, Email and other contact buttons.

Statistics show you not only how many people view your profile, but also what they do afterwards. By analyzing calls, map openings, social media clicks and contact information views, you can better understand what attracts users and what should be improved.

If you notice many profile views but very few contacts, you may need to improve your description, add better photos or present your services more clearly. This allows you to make decisions based on real user behavior rather than assumptions.

Detailed statistics are available to all active business profiles with a Standard membership or higher. This allows every member to monitor profile performance and measure genuine user interest in their products and services.

More information about profile memberships and their benefits is available in the Payments and Memberships section.

Yes. Premium members automatically receive a monthly report on the first day of each month containing an overview of the most important statistics for the previous month.

Friend Partner and Golden Partner profiles receive additional reports, while Golden Partners also get dedicated statistics for their promotional landing pages.

The best approach is to compare your statistics before and after launching a promotional campaign or making changes to your profile. This allows you to see whether profile views, contact information views, calls, messages or other user interactions have increased.

This makes it easy to identify which activities deliver the best results, allowing you to focus your time and budget on what actually works.

Unlike most local business directories, Banja Luka City Info does not only display profile views. The platform provides detailed insights into real user interactions, including contact information views, clicks on different contact methods, map openings, visits to social media profiles and many other important actions.

These insights provide a much more realistic understanding of how users discover and interact with your profile, helping you improve your business presentation and make better business decisions.

All financial transactions on the platform are processed through your account balance. Funds you deposit are first added to your balance and can then be used to activate profile memberships, promotional campaigns and other available services.

This gives you a complete overview of your payments, spending and available balance in one place.

Your business profile can have one of the following membership levels: Standard, Premium, PremiumPlus, as well as the special partner memberships Golden Partner and Friend Partner.

Each membership provides different benefits and visibility across the platform. More information about benefits, pricing and activation will be available on the dedicated memberships page.

Business profile memberships are normally activated for one year. For users who want to explore the platform or try its benefits, selected memberships are also available on a monthly basis.

Once the selected period expires, you can easily renew your membership using the funds available in your account balance.

You can add funds to your account balance by bank transfer or payment slip. Business customers can receive an invoice, while private individuals receive a fiscal receipt after payment.

Additional payment options through online payment services, as well as balance top-ups using vouchers, will be available soon.

Users with active business profiles receive a Daily Bonus, which is automatically added to their account balance according to the platform rules.

The accumulated funds can be used to renew your membership or activate promotional campaigns, helping increase your business visibility.

All payments, balance top-ups, spending and other financial transactions are available in the My Transactions section of your dashboard.

There you can always see your available balance, payment history and how your funds have been used.

When your active membership expires, your business profile is not deleted and all entered information remains محفوظ. The profile switches to a limited display until you reactivate the desired membership.

You can renew your membership at any time using the funds in your account balance, after which your profile regains all the benefits included with the selected membership.

Yes. You can use Banja Luka City Info as a PWA (Progressive Web App) on both Android and iPhone devices. Once installed, the app launches directly from your phone’s home screen, just like any other mobile application.

Installation takes less than a minute and does not require downloading the app from Google Play or the App Store.

A detailed step-by-step guide for Android and iPhone devices, including screenshots, is available on the Install the App page.

No. Banja Luka City Info is installed directly from our website, so there is no need to download it from Google Play or the App Store.

An internet connection is required for most content. However, pages you have previously opened may remain available even when you are temporarily offline. New content will become available once your device reconnects to the internet.

Yes. The app is installed directly from the official Banja Luka City Info platform over a secure HTTPS connection and does not require installing unknown software. The installation simply provides faster access to the platform and a better user experience.

If you could not find the answer to your question in the Help Center, feel free to contact us. We will do our best to respond as quickly as possible and help you resolve your issue.

You can reach us by email through the Contact page or by calling 066 77 66 99.

If you notice incorrect information, inappropriate content, a fake profile or any other issue, every business profile includes a Report an Issue button that allows you to send a report directly to our team.

Business profile information is provided by the owners or their authorized representatives, so we cannot guarantee that every detail is always completely accurate. We review every report and, when necessary, contact the profile owner or update the information to keep the platform as accurate and reliable as possible.

Absolutely. Your suggestions, ideas and feedback help us make Banja Luka City Info even more useful and valuable for both visitors and business users.

You can send us your suggestions through the Contact page. Every suggestion is carefully reviewed when planning new features and future improvements to the platform.