Privacy policy on the "Banja Luka City Info" web platform

The Banja Luka City Info web platform undertakes to protect the privacy of all our customers. We collect your personal data only when you make it available to us yourself, e.g. within the framework of registration on the platform, by filling out forms or by sending e-mail, within the framework of ordering products or services, reserving a vehicle or accommodation, sending inquiries or similar requests related to services on our platform, and in similar situations in which you have chosen to provide us with data. The database and its content remain with our company and with the processors and servers that act on our behalf, and are responsible to us. We only collect necessary, basic data about customers/users. These data serve us to successfully deliver the items you have ordered, confirm reservations you have marked or respond to inquiries.

We give our customers full choice about the use of their personal data, including the ability to decide whether or not they want their name removed from lists used for marketing purposes. The web platform Banja Luka City Info does not sell, rent or lend the list of users of its pages to third parties. With the obligation to maintain confidentiality, we may share data with trusted partners for certain purposes: creating statistical analysis, providing customer support, organizing deliveries, confirming reservations or similar needs.

Any such third party is prohibited from further processing your personal data. All employees and business partners are responsible for respecting the principles of privacy protection and accordingly consider them a business secret.

The personal data that the Banja Luka City Info Info platform collects, processes and stores, and that users voluntarily leave when visiting and using our web platform, are:

- The name and surname of the platform user when registering, booking or purchasing on the web shop.
- Gender of the user.
- Date and place of birth of the user (We mainly use this data when awarding various bonuses, discounts or birthday gifts for users).
- Address of residence or address for delivery of goods and delivery of invoices. These data include: street and number, postal code and city/town where the address is located.
- The address from which the goods are collected (in case of returning the goods).
- User's mobile or landline number for confirmation of reservations, orders and the like.
- Current account number, JIB or PIB number of a legal entity in the case of a user who advertises his activity or sells his products through the platform.
- Other personal data mentioned in the "Cookie Policy" on the Banja Luka City Info web platform.

Unlike information about personal data that users themselves allow us to collect with their consent, there is also data that is collected automatically. We automatically collect information in server log files, such as your IP address, the type of web browser you use, redirect/exit pages, and the operating system the user uses on their devices. We use this information to better manage our websites and our technical solutions, to better understand how visitors move through our web platform, and to improve your experience while using the platform and the services on it.

All the data we collect and analyze about visitors to our website are used exclusively to improve your user experience. The purpose of collecting various data on the web platform is:

- Due to the registration of your account on our platform as an owner who presents his activity or offers services, or as a user of certain services.
- Improving and advancing the functioning of our web platform and our services or offers to registered clients.
- Conclusion and execution of contracts on the purchase and sale of various products or services on our web platform.
- Compliance with legal obligations due to the realization of your legal rights (right to terminate the contract, right to cancel the order, right to file a complaint, etc.).
- Implementation of answers to your questions or requests when purchasing, booking or implementing services on the web platform.
- Sending notifications about special offers, sending birthday cards or coupons for discounts and bonuses, news, promotions, loyalty programs, participation in prize games and the like.
- Communication of delivery services with users during the delivery of ordered items via the platform.
- For other purposes defined in the "Cookie Policy" of the Banja Luka City Info web platform.

All data that Banja Luka City Info collects about users on this platform, we save only as much as is necessary to achieve the purpose for which the data was collected, and after that we will safely remove it from our systems and delete it. As far as the legal side is concerned, we are obliged to keep the data for as long as is determined by a specific law or other positive regulation (two years from the date of exercise of your legal rights, i.e. five years from the issuance of the invoice). Data processed solely on the basis of your consent are stored until the consent is revoked, i.e. five years from your last activity on our platform.

Personal data associated with your user account on our platform is stored until the account is closed. You can close the user account yourself in the user account settings or ask us to delete it.

The user can at any time request that the web platform Banja Luka City Info confirm whether the data related to him is being processed, and if it is being processed, provide access to the data, provide him with information regarding the processing of his personal data (about the purpose of processing, type of data, persons to whom the data was or will be sent.

Likewise, each user can request to be enabled to update incorrect data related to him or to request the completion of incomplete personal data. Registered users can do this themselves in the profile settings page of their user account on our web platform.

On our web platform, you will be able to find a link that will take you to another website, platform or social network. These pages are mainly connected with our business, with the method of payment or delivery of products from our web shop, with brands and manufacturers of items that we sell on our website and web shop or accommodation services, car rental, craft services and the like. It is possible that the links lead to various instructions for using some items or simply to some more detailed explanations about the product itself that you want to buy, rent or reserve on our web platform.

We post links mainly to help users find more detailed information, but you must remember that we are not responsible for the collection, use, maintenance, sharing of data by third parties. If you provide information on and use third-party websites, the privacy policies and terms of use policies set forth on those third-party websites will apply. We recommend that you read the privacy policies of the websites you visit, before leaving or sending personal information there.

By clicking on one of our sponsored ads on Google, Facebook or Instagram, you accept the possibility that data about your visit to our platform may be processed by the aforementioned social networks if you have an account on them. If you want to possibly avoid such a situation, you can log out of your user accounts from these social networks, and only then click on the link to visit our platform on one of those social networks.

In the event of a possible violation of the security of collected user data on our web platform, which could potentially cause damage to our users, Banja Luka City Info will notify users as soon as possible, so that they can react to this in a timely manner. our way to prevent possible damage that could occur in that way. Such situations are not a frequent occurrence, but since our web platform and databases are hosted on leased servers, which are of top performance and security, there is always a theoretical possibility of failure, cyber attacks or other circumstances that we cannot directly influence. Once again we emphasize the great concern for security, and you should know that when providing your personal data through our web platform, all information is sent over the Internet securely using high-quality encryption (SSL protocol) and stored on our secure servers located in the EU and the USA . Once again, we remind our users that when creating an account on our platform, they use the highest quality passwords for access, and that they avoid using the same passwords on several different platforms.

If at any time we decide to change some of the rules in the privacy policy, Banja Luka City Info will post all these changes transparently on this web platform, so that our users can have an overview of them at any time.